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We can’t overstate the convenience of having wireless PlayStation 4 controllers, but you must sync them to your system to use them. For PS4 or PS4 Pro owners, syncing your controllers shouldn. In order to use a PS4 controller on PC you also need the PS4 controller wireless dongle; you can't just plug it into the USB and have it work like it does for the PC Xbox Controller. After that I'm unsure of the steps, some games recognize it and others make you assign button functions.

If your PS4 controller won’t connect all of a sudden, you don’t necessarily need a new one to resolve the issue. This troubleshooting guide shows you the possible solutions that you need to try first before deciding on whether or not to junk a misbehaving controller.

Causes why your PS4 controller won’t sync or connect

There are a few reasons that can be blamed for the PS4 controller syncing issue.

Bluetooth signal interference.

Sony’s PS4 uses standard Bluetooth connection to sync wireless controllers. If you have a number of Bluetooth devices connected to your PS4 and you’re having trouble connecting or your controller won’t connect at all, you may have a signal interference issue at hand.

Wireless devices that use Bluetooth to connect are typically designed to handle possible signal interference from other devices but connection problems may still occur. You should try to disconnect other Bluetooth devices such as tablets, headsets, smartphones, PCs, etc., to see if any of them is causing the problem.

Weak battery.

If your battery on your PS4 controller is weak, it’s Bluetooth range may be shortened. At other times, the controller may not be able to maintain a good connection at all.

The same can happen if the battery is damaged or no longer holding a charge.

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Controller firmware issue.

In some situations, the cause can be deep within the firmware of the PS4 controller. Since there’s no setting on your console to update the firmware of the controller, you are limited to resetting it instead. This is often an effective way to fix misbehaving PS4 controllers.

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Troubleshooting a PS4 controller that won’t sync or connect

Below are the potential solutions that you can try if your PS4 controller won’t connect to the console.

  1. Charge the controller.

    When troubleshooting a wireless PS4 controller, make sure that you charge to 100% first. This will make sure that you’re not dealing with a possible PS4 controller won't-turn-on or weak battery issue.

  2. Connect the controller and console with USB cable.

    If you’re having trouble connecting a controller wirelessly, try using a USB cable instead to resync it. Here’s how:
    -Get a known good working USB cable.
    -Connect the controller to your PS4 with the USB cable.
    Press and hold the PlayStation button in the middle of the controller. This will clear the old connection setting and resync this controller to the console again.

  3. Re-sync controller at startup.

    If the previous step hasn’t helped, you can try to check if re-syncing at startup will do the trick. Here’s what you need to do:
    Shut down your PlayStation 4.
    Connect your controller to the console using a USB cable.
    Press and hold the PlayStation or PS button on the center of your controller. This will prompt the controller to re-sync at startup.

  4. Perform a soft reset on the controller.

    You’ll need another good working controller to do this. If you don’t have a second controller to use, just skip this solution and proceed to the next one below.
    -Using the second controller that’s working, go to your PS4’s Settings menu.
    -Select Devices from the drop-down menu.
    -Select Bluetooth Devices.
    -Find the wireless controller that’s not working in the list of devices and select it. An active controller should show a green dot while inactive ones will have a white or grey circle.
    -Press the Options button on your controller, found to the right of the touchpad. This will bring up a new menu.
    -Select Forget Device. This will disconnect the inactive controller from the console.
    -Turn off the PS4 console.
    Re-sync the controller at startup like what we did in Step#3.

  5. Do a hard reset on the controller.

    If you can’t perform a soft reset on the controller, then you have no other option but to perform a hard reset. For this to work, you’ll need to use a paper clip or a similar object. You’ll have to use the unfurled paper clip to press the tiny reset button.
    -Turn off the PS4 console.
    -Find the small hole where the reset button is. It’s under and near the left trigger (LT) button.
    -Insert the paper clip in the hole and push the reset button for about 5 seconds.
    -Connect the controller to the PS4 again and see what happens.

Workaround.

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Some PS4 users who had a wireless controller syncing issue in the past reported that they were able to resync their controllers with the steps below. The only difference that we notice with this procedure is that you disrupt the boot up process of the console first. This is not a safe procedure and may potentially corrupt the software if done repeatedly.

If the above solutions have not helped at all, then definitely try this possible workaround to fix controller that won’t sync or controller that’s not working :

Power on the console.

-Once the console has started booting up, turn it off by unplugging it from the wall outlet or surge protector (if you’re using one). Don’t unplug the power cable from the back of the console.

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-Once the PS4 restarts, it’s going to rebuild its cache or system files. You should try to connect the controller again and see what happens.

What happens if your PS4 controller won’t connect up to this point?

If this guide won’t work and none of the solutions have helped, you should consider getting a replacement. If the console and controller are still within the warranty period, contact Sony or visit your retailer to get a free replacement.

Suggested readings:

Playing Vita Games On Ps4

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Press the PS button on the controller, and then select a user.

Can You Use A Ps Vita As A Ps4 Controller

  • The first time you use a controller, you'll need to pair it with your PS4™ system.
  • Up to four controllers can be used at the same time. When you press the PS button, the light bar will glow in a uniquely assigned color. The color that is assigned depends on the order in which each user presses the PS button. The first controller to connect is blue, the second is red, the third is green, and the fourth is pink.

Pairing a device

The first time you use a controller or when you want to use the controller on another PS4™ system, you'll need to pair it with the system. Connect the controller to your system with a USB cable while the system is on.

When you want to use two or more controllers, you must pair each controller separately.

Charging

The controller battery charges when you connect the controller to your PS4™ system with a USB cable. The system must be turned on or in rest mode. The charge level of the battery appears on-screen when you press and hold the PS button.
While the system is in rest mode, the light bar slowly blinks orange. When charging is complete, the light bar turns off.

  • It takes approximately 2 hours to charge the controller when the battery has no remaining charge.
  • Charge the controller when the temperature is between 10 °C and 30 °C (50 °F and 86 °F). You might not be able to efficiently charge the controller at other temperatures.
  • You'll need to completely charge the controller at least once a year to keep it functioning properly.
  • Battery life varies depending on how you use the controller and the environment in which the controller is used and stored.
  • To charge while the system is in rest mode, select an option other than [Off] in (Settings) > [Power Save Settings] > [Set Features Available in Rest Mode] > [Supply Power to USB Ports].
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Basic button operations

PS buttonTurn on your PS4™ system (when the PS4™ system is either off or in rest mode).
Display the home screen (when the PS4™ system is turned on).
PS button (double-press)Switch between applications in use.
PS button (long press)Display the quick menu, with currently available commands and settings.
Directional buttons/Left stickSelect an item.
buttonConfirm the selected item.
buttonCancel a command.
SHARE buttonDisplay the menu for the Share feature.
For details, see 'About sharing'.
OPTIONS buttonDisplay the options menu with currently available commands.

Basic touch pad gestures

You can use the touch pad and the touch pad button for various system functions. Available functions depend on the content in use.

TapBriefly touch the touch pad.
Double tapTap twice in rapid succession.
DragDrag your finger while touching the touch pad, and then lift your finger.
FlickTouch the touch pad, and then sharply and quickly move your finger off the touch pad.
Touch and holdTouch and do not lift your finger.
Pinch in and pinch outPlace two fingers on the touch pad and move them closer together or further apart.
ClickPress the touch pad button.
Double-clickPress the touch pad button twice in rapid succession.

Changing settings

To change speaker volume and other controller settings, select (Settings) from the function screen, and then select [Devices] > [Controllers].

  • Depending on the game or application, you might hear audio sound effects from the controller's speaker.
  • You can also adjust the speaker volume and related settings by selecting [Sound/Devices] on the quick menu.

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